Lunnos AI – Privacy Policy

Last updated: November 24, 2025

Lunnos AI (“app,” “we,” “our”) values user privacy. This Privacy Policy explains what data is collected, how it is processed, stored, and protected when you use the app.

By using the app, you agree to this Privacy Policy.

📌 1. Collected Information

Lunnos AI processes some data to improve the user experience. This data falls into two main categories:

1.1. User-Provided Data

• Messages, questions, and requests you write
• Profile information (optional information such as username)
• Information provided by the device during purchases

This data is used to manage your account, enforce your premium rights, and improve service quality.

1.2. Automatically Collected Data

• Device ID (anonymous “deviceId”)
• App version
• Language settings
• Error logs and performance data
• Platform information (iOS / Android)

👉 Sensitive permissions such as location, contacts, photo, microphone, and camera are only available upon user request and when the relevant feature is used.

📌 2. Purposes of Use of Data

The collected data is used for the following purposes:

• Generating AI responses
• Verifying premium memberships
• Managing in-app purchases
• Improving response quality
• Debugging and technical support
• Preventing abuse

📌 3. Sharing of Data with Third Parties

Lunnos AI does not share your personal data with anyone except with permission or in cases where it is mandatory.

Only the following services can process limited data due to technical requirements:

3.1. OpenAI API

Your messages are transmitted to OpenAI systems via an encrypted connection to generate an AI response.

3.2. RevenueCat

• Processes transaction data for premium membership purchases
• Subscription renewals
• Purchase history management

3.3. Supabase (Database)

• Used to store technical data such as user profile information
• Premium membership duration
• Video/message rights

📌 4. Data Retention Period

• Data is retained as long as the user account is active.
• All user data is permanently deleted within 30 days when the account is deleted.
• Purchase data may be retained longer due to legal requirements.

📌 5. Data Security

Lunnos AI uses the following security measures to protect your data:

• AES-256 encryption
• HTTPS/TLS secure communication
• IP-based attack protection
• Access authorization controls
• Database security policies (RLS)

📌 6. Children's Privacy

Users under the age of 13 are not recommended to use the app.

If any child data is detected, it will be deleted immediately.

📌 7. User Rights (KVKK / GDPR)

Users have the following rights:

• Data request
• Data rectification
• Data deletion (account closure)
• Data portability
• Restriction of processing
• Objection to processing

To exercise these rights, you can write to the email address below.

📌 8. Changes to the Privacy Policy

This policy may be updated from time to time. Significant changes will be announced via an in-app notification.

📌 9. Contact

For any privacy questions: